Shipping policy

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Customers receive a confirmation email once the order has been dispatched.


2. Delivery Times

  • European Union: Estimated delivery is 7–15 business days, subject to customs clearance.

  • United Kingdom: Estimated delivery is 10–20 business days, due to post-Brexit customs procedures.

  • Delivery times are estimates and may vary during peak seasons or due to supplier location.


3. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and product weight.

  • Free shipping may be offered on selected promotions or minimum order thresholds.


4. Duties & Taxes

  • Customers in the EU and UK may be subject to VAT and import duties.

  • If duties are prepaid at checkout (Delivered Duty Paid – DDP), no additional fees will be charged upon delivery.

  • If duties are not prepaid (Delivered At Place – DAP), customers are responsible for paying applicable customs charges at delivery.


5. Tracking Information

  • All orders include a tracking number once dispatched.

  • Customers can monitor shipment status via the carrier’s website.


6. Delays & Exceptions

  • We are not liable for delays caused by customs, courier issues, or unforeseen circumstances.

  • Deliveries to remote or rural areas may take longer than standard estimates.


7. Lost or Stolen Packages

  • If a package is lost or stolen, customers should contact us immediately.

  • We will liaise with the courier to resolve the issue, but we are not responsible for packages confirmed as delivered.