Refund policy

1. Return Eligibility

Customers may request a return within 14 days of receiving their order, in line with EU consumer protection laws. Returned items must be:

• Unused and in their original condition

• Packaged securely in the original packaging

• Free from damage or signs of wear

Please note: personalized, hygiene-related, or clearance items are not eligible for return.

2. Refunds

• Once the returned item is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Shipping fees, duties, and VAT are non-refundable, unless the item was defective or incorrect.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product was faulty or incorrect.

• For EU customers, prepaid return labels may be provided depending on the country.

• Duties and import taxes paid at checkout are not refundable by us; you may reclaim them directly from your local customs authority.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or issue a full refund at no additional cost.

5. Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please return the original product for a refund and place a new order.

6. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or dispatched. Once shipped, cancellations are not possible.